1. Ordering

• You must be at least 18 years old to place an order.
• All orders are subject to availability of ingredients and menu items.
• The Restaurant reserves the right to refuse or cancel any order at its discretion.
• Prices are subject to change without notice.
• You are responsible for ensuring the accuracy of your order details, including delivery address and contact information.

2. Payment

• Payment is due at the time of order placement.
• We accept credit cards, debit cards, online wallets.
• We reserve the right to hold your order until payment is confirmed.
• You are responsible for any applicable taxes and fees.

3. Delivery & Pickup

• Delivery service is available within a 500 miles radius of the Restaurant.
• Delivery fees apply based on your location and order amount.
• Delivery times are estimates and may vary due to unforeseen circumstances.
• You are responsible for being present at the delivery address at the estimated delivery time or within a reasonable window of +/- 30 minutes.
• For pickup orders, you are responsible for collecting your order within 120 minutes of the estimated pickup time.

4. Cancellations & Refunds

• Orders can be cancelled before payment confirmation without penalty.
• Cancellations after payment confirmation are subject to a cancellation fee, of 15% or may not be possible at all if food preparation has begun.
• Refunds will be issued to the original payment method used for the order.
• Refunds may take 10 business days to process.

5. Food Allergies & Dietary Restrictions

• Please inform us of any food allergies or dietary restrictions when placing your order.
• We cannot guarantee that our food is completely free of allergens.
• You are responsible for ensuring the suitability of the food for your dietary needs.

6. Disclaimer & Liability

• The Restaurant makes no warranties, express or implied, about the Service or the food products offered.
• The Restaurant is not liable for any incidental, consequential, or indirect damages arising from the use of the Service or the consumption of the food products.
• Our maximum liability for any direct damages arising from the use of the Service or the consumption of the food products is limited to the total amount paid for your order.

7. Intellectual Property

• All content on the Service, including logos, trademarks, and images, is the property of the Restaurant or its licensors.
• You may not copy, modify, or distribute any content without the express written permission of the Restaurant.

8. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee.
• In the event of any dispute arising out of or relating to these Terms, the parties agree to resolve such dispute through binding arbitration conducted in accordance with the rules of the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules. The arbitration shall be conducted in Nashville, Tennessee, and the decision of the arbitrator shall be final and binding on the parties.
• Each party shall bear its own costs of arbitration, except that the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs from the non-prevailing party.

9. Contact Us

• If you have any questions about these Terms or the Service, please contact us at 6156024824, info@paradizrestaurant.com, or visit our website at www.paradizrestaurant.com.

Dispute Resolution Method

Informal Methods:

• Direct Communication: This involves trying to resolve the issue directly with the other party through open and honest conversation. In some cases, simply talking things out can lead to a mutually agreeable solution.
• Mediation: This is a voluntary process where a neutral third-party mediator facilitates communication and helps the parties reach an agreement. Mediation can be particularly helpful when emotions are high or communication has broken down.
• Negotiation: This involves working with the other party to find a solution that meets both of your needs. Negotiation can be formal or informal, and may involve the exchange of offers and counteroffers.

Formal Methods:

• Arbitration: This is a binding process where a neutral third-party arbitrator hears arguments from both sides and makes a final decision. Arbitration is typically faster and less expensive than litigation, but the parties have limited control over the outcome.
• Litigation: This is the process of taking your case to court. Litigation can be time-consuming, expensive, and stressful, but it may be necessary if other methods fail or if you are seeking a specific legal remedy.

Additional Considerations:

• Contractual Provisions: If your dispute arises from a contract, the contract may specify the method of dispute resolution to be used. Always check your contracts for these provisions.
• Small Claims Court: For disputes involving smaller amounts of money (typically under $25,000), you may be able to file a claim in small claims court. Small claims court is a simpler and less expensive way to resolve disputes, but it has limited procedures and no right to appeal.
• Legal Representation: Regardless of the method you choose, it is advisable to consult with an attorney to understand your rights and options.