Paradiz African Online Ordering Refund Policy

Effective Date: 02/19/2024

1. Cancellations and Refunds:

• Before Payment Confirmation: Orders can be cancelled without penalty before payment confirmation.
• After Payment Confirmation:
  • Up to 120 minutes before estimated delivery/pickup time: Refunds will be issued for 20% of the order total, minus a 10% processing fee.
  • Within 120 minutes of estimated delivery/pickup time: No refunds will be issued unless specific circumstances outlined below are met.

2. Specific Circumstances for Refunds:

• Incorrect order delivered.
• Missing items from order.
• Food arrives spoiled or inedible.
• Order significantly delayed beyond estimated timeframe due to restaurant error.

3. Processing Time:

Refunds will be processed within 10 working days and issued to the original payment method used.

4. Additional Notes:

• This policy does not apply to catering orders or special events.
• Please contact us at info@paradizrestaurant.com for any questions regarding refunds.

Key Points to Consider:

• Timeframe for Cancellations and Refunds: Determine the timeframe for which customers can cancel or request refunds, both before and after payment confirmation.
• Refund Percentages: Decide the percentage of the order total to be refunded based on the cancellation timing and reason.
• Exceptions: Specify any exceptions to the policy, such as catering orders or special events.
• Processing Time: Clearly state the timeframe for processing refunds.
• Contact Information: Include contact information for customers to inquire about refunds.